If you want a tool or system that will help increase your company’s profits and productivity, you can’t go wrong with using an auto dialer.
An auto dialer is a software tool that will help you dial phone numbers automatically. When calls are answered, your auto dialer will either play a prerecorded message or connect it to the available agent who can take the call.
At present, you can choose from a wide variety of options for your auto dialer, including the following:
- Preview Dialer – This provides users the authority to make every call, enabling them to preview product details and customer records before placing a call.
One of the good things about using this kind of auto dialer is that it improves sales calls and ensures that agents are prepared before engaging with customers. It’s usually best for sales-based and small businesses.
- Predictive Dialer – This dials several phone numbers simultaneously and connects agents to answered calls. A predictive dialer also uses an algorithm that slows down or speeds up the dialing rate to lessen the drop rate and increase the agent talk time.
Predictive dialers are also an efficient way of reaching customers quickly and a good option for telemarketing firms and sales organizations.
- Progressive Dialer – When compared to predictive dialers, progressive dialers only dial a number from a list when agents are available. So, when agents are connected to phone calls, this auto dialer stops dialing until the agents have ended the calls and start dialing again.
Unlike other auto dialers, a progressive dialer allows more productive and personal interactions between customers and agents.
Depending on your preferences, you can choose any of the above auto dialers for your business and make sure to work with companies like Call Cowboy for your auto dialer needs. However, if you’re still undecided on whether or not to get an auto dialer, below are the reasons your business should have one:
1.Target Local Markets
If you want to widen your reach without spending a lot of money, you can use an auto dialer to rent local phone numbers for a more cost-efficient marketing campaign.
Choosing a local phone number enables you to advertise in various communities. Even if your company doesn’t have a physical office in these communities, you can show your customers and leads that you can operate within their area.
Moreover, local numbers can be toll-free, allowing your existing and potential clients to call your business for free to voice their concerns or feedback.
2. Increase Your Conversion Rate And Sales
An auto dialer will drive more leads and sales. Depending on the type of auto dialer you’re using, you can preview your customer’s information. This enables you to customize your messages, allowing you to entice your potential customers more effectively.
Remember that custom messages are more likely to get conversions and turn your prospects into customers. For example, you may use their current problems to appeal to them. You can also relate how your services or products can solve their concerns.
3. Improves Your Team’s Efficiency
Using auto dialers can help businesses shift away from dialing outbound calls manually. You just need to ask your IT support team to help you set it up so you can start seeing its benefits on your business. These tools will help ensure the sales team’s efficiency by making agents more effective and productive. For instance, auto dialers allow call routing, which quickly connects calls to available agents.
Businesses can also use auto dialers, particularly progressive dialers, to lessen the waiting time between calls and connecting agents with customers. Companies may also use auto dialers like predictive dialers to improve the calling process by maximizing the time your agents spend when handling calls.
4. Real-Time Reporting And Monitoring
Auto dialers provide insights into agent activities and business operations through customizable dashboards and reports. A real-time dashboard improves your decision-making ability and helps your sales team agents take action immediately by identifying issues in real time.
Auto dialers also provide quick access to every call recording, which helps managers monitor sales team agents’ performance, ensuring call quality levels. It’s also possible to track key call center metrics to achieve good operational efficiency.
5. Detect Unproductive Contacts
Advanced auto dialers can detect unproductive phone numbers. These numbers may include fax lines that are always placed on Do Not Disturb (DND) mode. Also, businesses may integrate their dialers into their customer relationship management (CRM) system.
This kind of integration allows businesses to detect any unproductive number and filter contacts based on the customer’s data. By using the DND filtering feature of your auto dialer, you can save the time and effort that goes to waste when the sales team members try to reach out to unproductive numbers.
6. Improve Operational Efficiencies
Auto dialers reduce different call restraints, including call drops, excessive wait time, and misdialing, thus boosting your company’s operational efficiency.
Since auto dialers can discover voicemails, busy signals, and non-serviceable numbers, your business operation will be more efficient in handling calls and serving your customers. Keep in mind that more connected calls can lead to advanced operational efficiency and high agent productivity.
7. Run Marketing Campaigns
Businesses can use auto dialers to market their services or products to their target customers and conduct market research. Today’s auto dialers are sophisticated and come with functions that allow businesses to run various marketing campaigns while tracking their performance.
Auto dialers can also generate the reports you need without the need to put in extra time and effort. Business owners can then use these campaign reports to track the performance of marketing campaigns based on the campaign’s specific goals.
Moreover, auto dialers can help you run more effective marketing campaigns by making an automatic time zone adjustment for all campaigns, transferring calls to various devices, and allowing CRM integration.
8. Generate High-Value Leads
An auto dialer can provide businesses with the tools they require to attract leads. Auto dialers make it easy for sales teams and agents to engage customers and prospects in meaningful ways by minimizing idle time. An auto dialer can also provide users with different self-service options that allow businesses to gather customer information.
With auto dialers, businesses can also make nurturing and managing leads easier by importing customers’ or prospects’ contact details from various sources. For this reason, your sales reps and marketers can create personalized messages for all identified leads and provide them with a better customer service experience until they become your buying customers.
Aside from that, you can also use an auto dialer to get new leads and determine the most valuable ones by boosting the connections they make through calls.
9. Contact All Your Customers Simultaneously
One of the good things about using auto dialers for your business is that you can call all your customers simultaneously. Because of that, you can quickly answer their concerns and questions, enabling you to make the most of your time.
Also, since customers often need to deal with a long line to speak with an agent, using the dialer’s dialog can let you answer your customer’s questions quickly and complete the entire process immediately. A dialog can also let you minimize the costs associated with sales.
10. Get To Know Your Customers Better
If you want to run a successful business, you should know your customers better, which is easier to achieve when you use auto dialers.
The use of auto dialers can help you gather vital information about your customers through the analytics you can get from the system. This way, you’ll be able to pay attention to what’s going on with your customers and your company as a whole.
However, you can only enjoy this benefit if you use the most advanced auto dialers available in the market. So, if you have enough budget for your business, don’t hesitate to invest in a good quality auto dialer for you to understand your customers better and provide them the best possible service they deserve.
11. Reduced Inactive Time
Manual dialing often requires your team to perform more menial tasks, such as waiting until the calls are connected. Apart from that, they may also spend time on disconnected calls, busy tones, and answering machines.
With an auto dialer, it’s possible to lessen the idle time of your sales team. It means you can reduce the time spent on unnecessary barriers often involved with manual calling.
12.Keep Fresh Data
Other than dialing calls, auto dialers can help your business maintain fresh data. Usually, data can be accessed via a database, either automatically or manually. But, customer data must be collected quickly, mainly because you can use it for lead generation.
With auto dialers, relaying or gathering data becomes faster and easier. All data can also go into your CRM system or cloud storage, depending on your preferences. Plus, you can automate calling back your customers because auto dialers record busy numbers.
13.Compliant To Marketing Laws
Telemarketing and cold calling have developed a bad reputation because some marketers are quite pushy when it comes to their sales tactics. Most people also complain about overly assertive employees, which is why strict marketing laws are imposed.
One of these marketing laws is known as the Do Not Call (DNC) Registry, in which people can prefer to be exempt from marketing calls from companies. However, registered people may still get calls from organizations like non-profit firms and government associations.
These days, many companies find it challenging to contact their leads while complying with the marketing laws. This is where using auto dialers comes in. Using these tools can lessen the instances of calling people registered in the registry. Because of the algorithm used by auto dialers, your company’s sales team can focus on calling only target consumers who are willing to accept telemarketing can and cold calls.
14. Call At The Right Time
Another reason your business should use auto dialers is that you’ll be able to call at the right time. This ability will help you avoid the risk of losing sales opportunities and boost your chances of improving your ROI. So, if you want to call your clients at the right time, take advantage of auto dialers for your business.
Tips To Choose The Best Auto Dialer For Your Business
Now that you know the reasons your business should have an auto dialer, it’s time to choose the best one suited for your needs. To get started, make sure to consider the following tips:
Not all auto dialers have the same features, and some may even lack the features you need. That’s why you should always check the features of your preferred auto dialer for you to select the best one that fits the unique needs of your company.
For instance, if you require an auto dialer with campaign management or speech recognition that also enables you to preview the customer’s data, choose a preview dialer over other auto dialers.
- Company Size
If your business has several agents, you must use a predictive dialer as it’ll guarantee efficiency. However, if you’re running a medium-sized or small business and dealing with quality leads, a preview dialer is more suitable for your company.
- Objective Of Calls
When choosing an auto dialer, another critical point to consider is the objective of your company’s calls. If the calls are made to clients you can’t afford to lose, use a progressive dialer as it starts dialing phone numbers whenever available agents are available.
If your business makes sales calls or cold calls and you’re involved in telemarketing, you must consider using a predictive dialer because it estimates each call’s probability of success.
Auto dialers aren’t as expensive as other systems for businesses. However, it may require a significant upfront cost, especially if you need dialer software equipped with complete features. So, be sure to check the prices of your preferred auto dialers to compare the ones that best suit your needs and budget.
Auto dialers can provide many benefits to your business. This tool can improve revenue, reduce certain risks, and boost team member efficiency. Also, with the above reasons in mind, you can be assured that auto dialers are an excellent investment for your business. Just be sure to use the most reliable auto dialer to enjoy its benefits.